Refund policy

Returns & Exchanges

At Titan Anchors, our goal is to make the return or exchange process as easy as possible, and this begins with having clear and conspicuous Terms of Service. A failure to adhere to these Terms of Service may result in the rejection of any refunds, exchanges, repairs or replacements. Please read the Terms of Service carefully as they are binding on both the Customer and Titan Anchors.

Please note that as a result of the constant changes, improvements and developments in our industry, Titan Anchors reserves the right to modify, alter or change these Terms of Service at any point in time, without prior notice. We recommend that you periodically check this page for future developments.

In the event that you:

• Purchased the incorrect part or size

• No longer need a product purchased

• Were sent the incorrect product contrary to what was described on the website

• Purchased a product that came defective, damaged or faulty

• Are not satisfied with the purchase

• Purchased the wrong product accidentally

We ask you contact our customer service representatives, and they will help assist with the next best steps. While each particular category identified above has their own special rules and conditions (please read below), there are some general rules which apply to all returns or exchanges:

All returns and exchanges must be made via our Return Procedure with a valid RMA number attached.

Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is in poor condition.

Any returns related to defects, damage, fitment or other flaws may require additional inspection such as pictures and/or video. Depending on the product, we may also require that you sent the product back for inspection.

Any product that was used or fully/partially installed may be subject to a 15% restock fee.

In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.

 

What are my shipping fees?

For orders delivered within the continental US where the reason for return is based on the customer:

• No longer needing or wanting the product,

• Purchasing the wrong product where the description is proper

• Providing any reason which isn't a result of a Titan Anchors error

The cost of the initial shipping charge and the return label cost will be deducted from your refund. A prepaid shipping label(s) will be provided.

Also note that coordinating the return shipping will be the responsibility of the customer. In the event an error is made by Titan Anchors, a return shipping label will be provided.

Defective, Damaged, or Incorrect Products

While Titan Anchors strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.

If your product(s) arrive defective, damaged, flawed or simply incorrect, not at the fault of the customer, do not attempt to use, install, modify, or repair the part. Please contact our customer service team, who will assist during the process, work with you, and find the best solution of your issue.

In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the particular damage, defect, or fitment issues may be requested in order to correctly process your request, access the issue and underlying cause, and determine the next best steps.

If accepted, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part, which may require additional proofs, such as photos, videos or assessments, and upon confirmation of the defect at no fault of the customer, the exchange or replacement will be processed. In limited instances, return of the product may not be required, and in this event, additional steps may need to be taken as well.

Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship freight. 

Order cancellations

We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via phone or contact form. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.

Billing, Refunds & Credits

Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued when we confirm receipt of on the returned product in satisfactory condition. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Shopify). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 business days for the credit to appear on your account.

 

Disclaimer

In effort to provide our valued clients with the most up to date and accurate information, as well as to ensure that Titan Anchors is always delivering to our clients the most comprehensive products portfolio and platform, Titan Anchors is continuously implementing real-time updates to our online store and platform. Titan Anchors desires to have our clients well informed, and clients should be aware of the relevant federal, state, city and local laws that govern their transactions on products they purchase. As a result of the dynamism of our market, updates, modifications, amendments, alterations and changes must necessarily occur at any time, without prior notice, to these Terms & Conditions. Modifications may include, but are not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

Generally, Titan Anchors disclaims all loss, and is not responsible for, any additional charges, labor, loss or damage incurred as they are related to the products purchased from Titan Anchors unless otherwise permitted under these Terms & Conditions. This disclaimer applies in all events, and to all situations.

In addition to the general disclaimer above, Titan Anchors specifically disclaims the following categories of loss:

 Additional charges arising from the following:

• Any labor costs associated with the products. Specifically, no event will Titan Anchors pay for any labor costs associated with the products.

• Loss of time traveling to autobody shops, posts office, experts, etc.

• Customer remorse

• A locality restricting a product at a later point in time after purchase;

• Ancillary costs associated with shipping and storage of the products (this includes damages associated with delayed deliveries).

While we work to avoid any errors, omissions or any misstatements that may appear on the Titan Anchors website, we do reserve the right to cancel any undelivered orders based on inaccurate information.

 Please do keep in mind that this disclaimer applies to all products offered on the particular website, and in the event of any conflicting terms contained on specific pages of the website, the terms contained in this Terms & Conditions, and disclaimer, shall control.

Customer Reviews

Consumers, at their sole discretion, shall have the ability to provide feedback on any products or services received. Feedback may be in the form of posted content, commentary, images, media files, or otherwise a variety of methods. Please note that any consumer feedback provided shall not be considered confidential and may be used utilized for public posting, along with the consumer's name, city, state, year, make, model of vehicle, and (if applicable) organization. The Consumer has the sole responsibility for any content submitted, or issues that arise therefrom. In the event that the Company offers an incentive to prompt the consumer for such feedback or review, such incentive shall not be modified based on the content of the response but is offered solely for participation. While reviews are designed to reflect the true impression of the party submitting the information, Titan Anchors reserves the right to modify or remove any Party Submission(s) that (a) are in violation of any of the standards herein; (b) contain any confidential or private information; (c) contain commentary unrelated to Titan Anchors products or services; (d) are contrary to the business interests of Titan Anchors; and (e) contain information that is clearly false or misleading.

Note that Titan Anchors does not endorse any User Submission, or any opinion, recommendation or advice expressed in User Submissions, and Titan Anchors expressly disclaims any and all liability in connection with User Submissions. The party submitting the User Submissions is solely responsible for any interactions with other users.